Refund and Returns Policy

Last updated: 12-03-2025

At TrndUp.com, we are committed to ensuring a smooth and transparent return and refund process for our customers. Below, you will find all the necessary information regarding our return policy, refund conditions, and how to proceed with a return request.

1. Return Eligibility

You can request a return within 14 days of receiving your order, in accordance with the EU Consumer Rights Directive. To qualify for a return, the item must be:

✅ Unused and in its original condition.
✅ In its original packaging, with all included accessories.
✅ Not falling under the non-returnable categories listed below.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or custom-order reasons, including:

❌ Personalized or custom-made products.
❌ Opened beauty, health, or personal care items.
❌ Undergarments and socks.
❌ Perishable goods (e.g., food, plants).
❌ Digital products or downloadable software.

If you are unsure whether your product qualifies for a return, please contact us first before initiating a return.

3. How to Initiate a Return

To request a return, please follow these steps:

1️⃣ Contact us first at info@trndup.com within 14 days of receiving your order.
2️⃣ Provide your order number and reason for return.
3️⃣ We will provide you with the appropriate return address.
4️⃣ Once we receive and inspect the item, we will process your refund within 5-10 business days.

Note: We do not accept returns that are sent back without prior approval.

4. Who Covers the Return Shipping Costs?

💰 If the return is due to our mistake (e.g., wrong item, damaged product): We will cover the return shipping cost.
💰 If the return is due to a change of mind or incorrect order by the customer: You will be responsible for the return shipping cost.

🚀 Tip: We recommend using a shipping method with tracking to ensure your return is safely delivered.

5. Refund Process

Once your return is received and inspected, we will:

✔ Approve the refund if the product meets our return conditions.
✔ Process the refund within 5-10 business days back to your original payment method.
✔ Notify you via email once the refund has been issued.

💡 Original shipping costs are non-refundable unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a return and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Provide clear photos/videos of the issue, and we will arrange for a replacement or refund.

8. Contact Us

For any return-related inquiries, feel free to contact us at:

📧 Email: info@trndup.com
📍 Return Address: Provided upon request.